" it seems such a waste of time , but that what's it all about"
- Billy Joel
All of us buy things. Part of the cost of buying something is your time and whatever it costs. The key to happiness in life is reasonable expectations. If you have to lie to a customer then you do not deserve that customer.
You know all that . Well let me tell how it happened to me today
Feb 1 2019.
Where :
JBL Bonifacio High Street
B3, Bonifacio High St., Bonifacio Global City, Taguig
0917-779-4594
(02) 799-9344
In the end it does not matter what I bought. The fact is I bought something and by now you might reaize that I got more than I bargained for. The simplest way to tell this story is with a simple time line then fill in the rest later
12:30 PM- My credit card is authorized for the amount of the purchase . Standard operating procedure is that the product is opened and tested. Right away I knew one channel was not working but they were blaming it on lack of a charge. I was being called to my lunch so I told them I will charge it with my powerbank and I will return if there is anything is wrong.
1240 I leave JBL B3, Bonifacio High St
140 PM I return to JBL and they do further charging and testing. They then finally agree with what I told them earlier that the product was defective. They said they will send somebody to the other store and I asked how long will that take? Where is this store. The answer was Megamall. I balked at that idea. Silly me. That may have been the last truthful statement I will hear while sitting in that store. I was then told of the " Glorietta " store. So I said since I live closer to that place why can't I get it there? "It has to be processed here " he countered.
210 PM I am showed to their home theater demo room. It just me and Dwayne Johnson in Skyscraper. This serves to pacify me for maybe an hour till I realized very few things add up. The ETA he gave me earlier was less than an hour. This is Makati/ Manila Friday afternoon traffic we are talking about.
335 PM I left their home theater thinking I will survive not knowing what happened to Dwayne's daughter. BTW for a movie shot in Hong Kong it is hilarious that almost every car in that movie had the driver on the left seat of the car. I confronted him that when I made the decision to buy something there I did not want a stay in that store till 4 PM as part of the purchase price. We were well over his ETA. You will love his counter offer. He wanted me to upgrade ( which means more money for him and the store) even offering a woman's product which was mentioned right there on the box. He did not make any apology for not warning me. For not giving a disclaimer it was a woman's product.
I countered with the fact that they wasted this much of my time and I did not exactly feel like rewarding them. I told him I was willing to walk out of the store and complain to JBL that I have no product and at no time did he ever offer a refund.
Further defensive behavior . He kept calling his staff tasked to go the "Glorietta" store . He kept offering his staff advice to ditch the bus and start walking/ running. I doubt the guy was coming from
"Glorietta". The product eventually came and they asked to see my ID. Strange , the antagonist in this story never volunteers his name but he wants my ID.
435 PM . The unnamed clerk called me a GRAB and walked me to it. Never gave his name or a card or anything. Just the usual pinoy pacifier
"pasensya lang sir".
The Grab driver was fine as the bulk of them are. I tried telling this story but I am not sure I gave it justice. I will try to send this to
JBL Philippines head office +632865 2317 .
Forgive me but as a customer I think I have realistic expectations like:
- realistic time estimates
- offer of a refund if the item I paid for is defective and there is no working substitution
- not to have a product marketed to the feminine part of the target market offered as an upgrade substitute.
- offer an upgrade that requires additional charge AFTER the initial purchase. Hours after the initial purchase. It is self serving.
- not spending between 2-3 hours after payment in the store . I walked into your store out of my own free will and spent money. Respect my time.
- fabrication of fantasy branches. Respect my ability to Google
- be accountable for short comings and just be honest.
In short , since I have no intelligence to insult, please don't insult my stupidity. As I looked over to see how much I have to pay Grab. The name on it : Al Loreto . Too bad I can't give Al five stars for putting up with my rant during the ride over.
JBL Bonifacio High Street B3, Bonifacio High St., Bonifacio Global City, Taguig 0917-779-4594 (02) 799-9344
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